For support and order enquiries
Please email firstname.lastname@example.org.
Returns and exchanges
Download and complete the Magic Merchandise Return / Exchange Form and send it back together with the item/s.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: WBOP Magic, Suite 7/593 Te Rapa Road, Hamilton 3200.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Frequently asked questions
What if an item does not fit?
If an item you have purchased online does not fit and you wish to exchange for a different size, please check stock availability online. Online orders can only be returned within 14 days of purchase and must be in the original condition of purchase.
Can I return my order if I change my mind?
We do not accept any change of mind returns/refunds. Please choose wisely when purchasing items. There are game day sales and merchandise sizing can be viewed and purchased at the venue.
How do I return an item?
Online returns can be sent back to WBOP Magic Ltd within 14 days of purchase. Please ensure you have filled out the Returns Form along with the original invoice when sending your items back to us. Package your parcel securely, and courier to: WBOP Magic, Suite 7/593 Te Rapa Road, Hamilton 3200.
Have you received my returned items?
We will contact you when we have processed your request. We recommend that you return your items via a registered courier, to ensure a safe and documented delivery. WBOP Magic Ltd are not liable for the loss or damage of an item being returned. Your return can take up to 5 days to process from arrival.
Courier costs for returning items?
Courier costs for returning items for a different size will be at your own expense. For replacement of faulty items or incorrect size sent, email firstname.lastname@example.org and we will arrange the return courier of your item/s. If an item is being exchanged for a different product, shipping fees for the exchange will be waivered.
What methods of payment do you accept?
We accept credit cards including Visa, MasterCard and American Express. If you would like alternative payment options please send us an email and we can organize direct payment to our bank account.
Late or missing refunds (if applicable)?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Refund sale items (if applicable)?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Can I make changes to my order before it ships?
Unfortunately, we cannot make changes or cancel an order after they have been submitted.
How long will it take my order to get to me?
Orders typically ship within 2-3 business days within New Zealand. Further information on shipping can be found here: Shipping Info.
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long. Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
Do you ship internationally?
Available on request – please email firstname.lastname@example.org.